Quail Park Memory Care Residences of West Seattle
FT, Daytime Shift, Must be able to work Weekends
Play a key role in implementing programs associated with retention of depositors during the reservation, sales, and move-in process, and to assist the marketing department with administrative/clerical support. To communicate and engage directly with depositors and their families, as well as the team and/or contractors, responsible for referral of the new resident(s) and the delivery of their belongings.
Minimum Eligibility Requirements:
- 2 years’ experience working in senior living environment, and/or social activity leadership preferred
- Ability to establish effective relationships with residents, family members and team members
- Must enjoy working with seniors
- Must maintain current CPR/First Aid credentials
- Must maintain current Food Handlers credentials
- Must maintain annual Continuing Education Credits
- Must have basic proficiency in computer skills, including MS Office (Word, Excel, PowerPoint, etc.)
- Strong organizational skills and ability to re-prioritize daily tasks, in order to accommodate fluctuating needs of the residents and the community
- Ability to represent the facility in a positive and professional manner
- Valid state driver’s license, and good driving record
- Must be able to perform duties and responsibilities (essential functions) with or without accommodation
- Subject to pre-employment screening including criminal background check, drug and TB testing
- Must be detail oriented, possess ability to prioritize and multi-task in a fast-paced work environment with strong organizational and problem-solving skills
- Must have strong interpersonal skills and a commitment to customer service with a desire to exceed customer expectations
- Is a collaborative, participatory supporter of common teamwork
- Able to complete tasks accurately and timely with minimal supervision
- Ability to handle sensitive, personal information while maintaining confidentiality
- Assists with marketing and clerical duties as requested, and provides back-up support for internal marketing such as tours, answering phone, etc. at the direction of the Community Relations Director
- Assists in planning events which encourage the participation of families and prospective residents
- Supports the Community Relations Director as a liaison between the community and churches, senior centers and other similar community organizations
- Support occupancy goals through effective planning of move-ins, move-outs, and transfers
- Assists incoming residents with all facets of transition and move to the community
- Coordinates the refurbishing, cleaning, and inspection of suites prior to move-in with the Director of Engineering
- Communicates incoming resident’s Individual needs and requirements
- Ensures all resident information has been entered into current resident management system
- Supports marketing team by assisting with tours, telephone inquiries, hosting functions and events, along with community outreach as directed by Community Relations Director(s)
- Coordinates with the Community Relations Director(s) to ensure all required paperwork has been completed prior to the residents’ move in
- Strives to maintain a safe work environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
- Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers
- Attends all required team member meetings and in-service training sessions
- Upholds Residents’ Rights as defined by state regulations and by Living Care Lifestyles’ policy, at all times
- Supports and upholds all other Living Care Lifestyles policies, and the service philosophy
- Reliable and predictable attendance
- Other duties as assigned
- Must be able to work full-time as agreed upon, on assigned shift, including occasional evenings and some weekend and holiday rotations
- Ability to travel locally if necessary, to participate in resident outings, purchase supplies and participate in networking activities
|N: Never (not at all)||F: Frequent (34%-66% of the time)|
|S: Seldom (1-10%)||C: Constant (67%-100% of the time)|
|O: Occasional (11-33% of the time)|
|STRENGTH:||Sedentary||X – Light||Medium||Heavy||Very Heavy|
Strength Level: Light (L), according to the Classification of Jobs (COJ), involves the ability to exert 11 to 20 pounds of force occasionally, 1 to 10 pounds of force frequently, and greater than 0 (zero) pounds of force constantly, to move objects.
Stand: OCASIONALLY when assisting current residents with questions and concerns. Standing occurs on carpet, tile, vinyl and concrete surfaces. Stand and walk are intermittent throughout the shift with static standing limited to under 5 minutes in duration.
Walk: OCCASIONALLY when meeting prospective residents and showing the community. Walking occurs on carpet, tile, vinyl and concrete surfaces. Stand and walk are intermittent throughout the shift with walking lasting up to 30 minutes when providing tours to prospective clients or hanging notices/flyers. As needed, may walk throughout the facility to post notices on doors.
Sit: FREQUENT to CONSTANT in on-site office when providing management and assistance to residents – documenting concerns, answering questions, collecting rents, preparing marketing materials, etc. Sitting occurs in a swivel office chair.
Lift: OCCASIONALLY lift items weighing less than 5 pounds, to include a telephone receiver, folders, files and a ream of paper. SELDOM lifting up to 20 pounds may be necessary for supplies.
Carry: OCCASIONALLY up to 5 pounds for distances of up to 10 feet to obtain office supplies from the supply area (i.e. staples, a ream of paper, etc.). Rubbermaid carts are used to move larger and heavier items/boxes throughout the facility as needed for holiday decorations and supplies.
Push/Pull: OCCASIONALLY with less than 5 pounds of force for normal daily operations of opening/closing drawers and doors. SELDOM may push cart with supplies less than 10 pounds force
Climb: Ladders: Not a required physical demand of this position.
Stairs: Resident buildings have elevators available. Stairs are also available for emergency and for use at employee’s discretion.
Crawl: Not a required physical demand of this position.
Bend/Stoop: OCCASIONALLY with a limited degree of flexion to reach lower shelves and bottom drawer of filing cabinets. This is done from a seated position in an office swivel chair. Crouch/kneel can often be used in lieu of bend/stoop at the worker’s discretion.
Crouch/Kneel: See Bend/Stoop.
Twist: Not a required physical demand of the position at torso and neck level. The worker can avoid all twisting at these levels by positioning the feet/body relative to the task being performed and utilizing the swivel office chair.
Handle/Grasp: Simple grasping techniques requiring less than two pounds of force are used OCCASSIONALLY when answering phones, utilizing a computer mouse or supplies. Handling and grasping may occur bilaterally or unilaterally.
Fine Manipulation/Fingering: OCCASIONALLY to FREQUENTLY when using phone and keyboard for emails/calls to residents, Corporate Office, outside public and outreach.
Reach: OCCASIONALLY reach from thigh level to shoulder level for supplies around desk area. SELDOM reach below thigh level or above the shoulders when accessing cabinets for supplies. Reaching below thigh level and above shoulder level may be performed unilaterally or bilaterally.
Vision/Talk/Hearing: Normal or corrected to normal vision and hearing are required to identify and communicate with residents and work on the computer.
Taste/Smell: Required on occasion when verifying cleanliness for ‘move outs’, safety; and evaluating complaints.
Environmental Factors/Access: Work is performed inside a climate controlled building. Florescent and natural lighting are utilized. Depending on daily tasks, may be exposed to inclement weather moving between buildings (up to a maximum of 150 feet).
Work Environment Access: Parking and restroom facilities are available.
OSHA Category Classification:
II: Potential for exposure to blood-borne pathogens.
Job Description Change:
Every effort has been made to make this job description as complete as possible. However, this job description may be changed without notice when in the best interest of Living Care Lifestyles. When changes are necessary, a written addendum will be added to this job description.